Terms & Conditions
These terms and conditions apply to the use of the website which is operated by Hurd & Co. References to Hurd & Co as ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Hurd & Co. References to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the website. These terms & conditions also cover emails and any other associated promotional activity.
By placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms & conditions, you must not order through our website.
Before you place an order, if you have any questions relating to these terms and conditions, please contact us by phone on 07894231421 Monday to Friday 10am to 8pm or by email
No. 1 Cypress Drive
Owner: Dawn Hurd
Please inspect your goods immediately for any damage or imperfections, in the unlikely event that you are not happy with your order please inform us within 7 days of delivery.
Any requests for a refund after 7 days of delivery will be at the discretion of Hurd & Co.
Only goods that are in new, unused condition and in their original packaging will be considered for a refund.
We do not offer refunds for unwanted goods
If you need to return an item please contact us within 7 days of delivery, we will respond quickly with instructions for how to return your faulty goods.
It can take up to 7 working days from the date of your return for your parcel to be delivered back to us.
We will inspect the returned item and will notify you of your refund/replacement or exchange via email.
This is usually done within 5 working days of receiving your return.
RETURNING AN ITEM
If you received a faulty, damaged or wrongly despatched item Hurd & Co will pay for the goods to be returned.
Please repack your item with care using the original recycled, ethical packaging or a suitable alternative. As the goods are your responsibility until they reach us. Please ensure you package your return to prevent any damage to the items or hessian packaging/gift box.
We will inspect the returned item and will notify you of your refund/replacement or exchange via email. We try to process returns as soon as possible once they have reached us. However, returns can take up to 21 days to be processed, this is due to the fact that all of our products, excluding the candle pins and brooches, are handmade.
We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.
WEBSITE PRODUCTS PRICING & DESCRIPTIONS
We take every care to ensure that the description and specification of our products are correct, however, specifications and descriptions of products on this website are solely to provide an approximate idea of the goods they describe and do not form part of the contract between you and us and are not intended to be binding.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Please note that you will be charged straight away for the whole value of the order.
When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions.
Each item, excluding the brooches and candle pins, are handmade to order, therefore, please allow 3-5 days for dispatch, however, during extremely busy times of year including Christmas please allow 3-7 working days.
By placing an order through our website you are making an offer to Hurd & Co to purchase the goods outlined in your order upon the terms described in your order.
When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of the order. A contact phone number is needed so we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.
All prices on our website and emails are shown and charged in pounds Sterling.
After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, charged, processed and despatched to you.
Please note that we will not be able to meet any obligations as a result of the following reasons:
• We are unable to authorise your payment.
• If it is identified that there is a product description or pricing error.
• If customers do not reach any order criteria outlined in the Terms & Conditions.
• If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.
Should there be an issue with your order, we will contact you either by phone or email. If we have issues authorising payment, we will contact you via phone or email and you will have 72 hours to respond. Failure to do so will result in your order being cancelled.
Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Hurd & Co website.
When placing an order, you will be added to our mailing and email list. However, should you wish to not receive mailings, please inform us and we will remove you from our lists.
Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 7 working days of receiving the parcel.