FAQs
Shipping
Our packaging, cards, envelopes, postcards, boxes and gift tags are
recycled or recyclable.
Our garments are gift wrapped in a reusable, sustainable jute bag as an environmentally friendly alternative to plastic or paper.
Our collection of country gifts are packaged in either cotton gift bags, which are meant to reused again and again or alternatively in a recyclable gift box.
Your order will be dispatched via a Hermes UK courier. Full tracking information will be emailed to you at the time of dispatch. If you have any specific delivery requirements ie leave with a neighbour please inform us at the time of placing your order.
We currently only ship to mainland UK at a standard rate of £2.90
Free delivery for orders £50 and above.
Delivery Times
I offer a 'made by hand order' service.
Staying true to my traditional and sustainable values each piece is lovingly knitted by hand in Somerset which is a much slower process than using a machine so I need a few days to complete your garment(s) Please allow 3-5 working days for dispatch, however, during
busy times including Christmas please allow 3-7 working days.
I do not hold stock.
You will be fully informed through out the process of dispatch.
Whilst I cannot guarantee a
minimum time for delivery I can promise you that every effort will be made to get your order to you as quickly as possible.
Returns Policy
We make ethical fashion products we hope you will love, if you don't we want to know about it.
We do not offer refunds for unwanted goods.
We strongly advise you consider requesting a wool sample prior to ordering if you are uncertain of the colour.
We are more than happy, in the extremely rare case, to refund any products that you are not totally satisfied with.
Please make sure any returns are in new, unused condition and in
their original packaging.
If you need to return an item please contact us within 7 days of delivery, we will respond quickly with instructions for how to return your order.
Colour Disclaimer
Whilst every effort is made to ensure a true colour likeness some images may appear different depending on the device you are using to view the website this is due to the many variations in monitors and browsers, colour samples may appear different on different monitors.
Therefore, Hurd & Co does not guarantee that what you see accurately portrays the colour of the actual garment. You are welcome to order a sample first prior to placing an order.
Refunds will not be permitted based on a dislike of colour.
Sustainable, ethical practices are used in the dying process with our supplier following strict guidelines of waste disposal to prevent negative ecological impact.